Reference

Terms and Conditions That Run Your Account

Before you open an account or move any funds through DANA, OVO, or GoPay, these terms set out what we expect and what you can expect from us.

Account use rulesDANA, OVO, GoPay payment termsWithdrawal and verification stepsAccess subject to local lawUpdates notified via account

Explore the Lobby Read FAQ

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling Under These Terms

We hold your account data strictly for the purposes described in these terms — payment processing, identity verification, and account security. We do not share your wallet details with third parties outside what is needed to process a DANA, OVO, or GoPay transaction. Your data is retained for as long as your account is active and for a reasonable period after closure, in line with applicable regulations where local law applies.

Wallet Data Security

Your DANA, OVO, and GoPay details are handled only during transaction processing. We do not store full wallet credentials beyond what verification requires.

Account Verification

Identity checks run against the name on your registered wallet. A mismatch between your account name and wallet holder name will pause the withdrawal until resolved.

Cookie and Session Use

We use session cookies to keep your account active across pages. These are not used for advertising profiling and expire when you close your session.

Requesting Changes

To update your registered wallet or account details, contact support via live chat or email. We will walk you through the re-verification steps required before changes take effect.

What These Terms Actually Cover

pg1000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your relationship with pg1000 from the moment you create an account. They cover how we process wallet transactions via DANA, OVO, and GoPay — including how funds are sent, confirmed, and credited. Every deposit you initiate through your e-wallet is subject to the

1
verification steps described here. Withdrawals follow the same identity-check path: your account name must match the registered wallet holder before any transfer is released. We do not process payments to unverified accounts or wallets registered under a different name. Access to certain features and game categories
2
depends on your location and whether local law permits it. We may update these terms when our payment processes or account rules change. If we do, we will notify you through your registered account. Using the platform after an update is posted means you accept the
3
revised terms. If anything here is unclear, reach out to our support team before placing funds — do not assume a rule works differently to how it is written. These terms exist to keep your account secure and your transactions accurate, not to create barriers.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms affects your account access or a pending wallet transaction, contact us directly. Our support team can clarify withdrawal conditions, wallet name mismatches, or account verification requirements. Do not wait on a blocked transaction — get in touch and we will check the status with you.

Team online

Live Chat

Open the chat widget on any page for direct help with terms questions, account holds, or wallet verification issues. Available during active support hours.

Email Support

Send your account query or terms dispute to our support address. Include your registered wallet type — DANA, OVO, or GoPay — so we can pull the right transaction record.

Account Messaging

Log into your pg1000 account and use the internal message thread to attach screenshots of any transaction or terms notification you need us to review.

Common Questions About pg1000 Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and access. If yours is not here, use live chat or email — our support team can pull your specific account record and give you a direct answer.

The same core terms apply across all three wallets. The specific verification step — matching your account name to the wallet holder — is identical whether you use DANA, OVO, or GoPay.

Your withdrawal will be paused until the mismatch is resolved. Contact support with your account ID and wallet details; we will confirm which name needs to be corrected before releasing the transfer.

No. Any update to these terms is notified through your registered account before it takes effect. Continuing to use the platform after notification counts as acceptance of the updated terms.

We retain your data for a reasonable period after account closure, as required by applicable rules where local law applies. You can request details about your specific data by contacting our support team.

Access depends on local law and eligible regions. If a feature or game category is unavailable in your area, it reflects a legal eligibility condition, not a platform error. Check with support if you are unsure.

Reach out via live chat or email with your account ID and the specific transaction or action in question. We will review the record and respond with the relevant clause and outcome.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoFAQ InfoManado Lucky Slots InfoGaple Live Arena

Terms and Conditions That Run Your Account

Account Security and Data Handling Under These Terms

Wallet Data Security

Account Verification

Cookie and Session Use

Requesting Changes

How to Reach Us About These Terms

Live Chat

Email Support

Account Messaging

Common Questions About pg1000 Terms

01 Do these terms apply differently based on which wallet I use — DANA, OVO, or GoPay?

02 What happens if my wallet name does not match my registered account name?

03 Can pg1000 change these terms without telling me?

04 How long does pg1000 keep my account data after I close my account?

05 Are there regions in Indonesia where access to certain features is restricted under these terms?

06 How do I dispute a term or condition I think was applied incorrectly to my account?

Terms & Conditions

Related pages

Related pages